Help Centre

ivibet Frequently Asked Questions

Everything Bangladesh players need to know about ivibet — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and keeping your gaming safe and responsible. Browse our 25 detailed Q&A pairs below.

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About This FAQ

This page is ivibet's comprehensive help resource for players across Bangladesh. Whether you are signing up for the first time from Dhaka or Chittagong, trying to make your first bKash deposit, or wondering how BPL cricket betting odds work, you will find a direct, honest answer here. We have organised the most common player questions into five logical sections — use the quick-navigation links on the right to jump straight to the topic you need, or simply scroll through at your own pace.

If your question is not covered here, our support team is available 24 hours a day, 7 days a week. Email us at [email protected] and we will respond promptly — typically within two hours during Bangladesh Standard Time peak hours (09:00–22:00 BST).

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Why Players Trust ivibet

Six reasons ivibet is Bangladesh's preferred online betting and casino destination.

Instant bKash & Nagad Deposits

Fund your ivibet account in seconds using bKash, Nagad, Rocket, or Upay — the mobile wallet methods Bangladeshi players use every day. No bank visit, no waiting period.

Live Cricket Betting

Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches in real time with dynamic live odds that update ball by ball. Cricket is at the heart of ivibet's sports offering.

256-bit SSL Security

All data on ivibet is protected by bank-grade SSL encryption. Your personal details, payment information, and account credentials are secured at every step.

Fully Mobile Optimised

No app download required. ivibet works flawlessly on any Android or iOS device via your mobile browser. Access your account, place bets, and withdraw from anywhere in Bangladesh.

VIP Loyalty Rewards

ivibet's tiered VIP programme rewards consistent players with cashback, higher limits, personalised bonuses, and a dedicated account manager as you move up through loyalty tiers.

24/7 Bangladesh Support

Our support team operates around the clock and is familiar with the specific needs of Bangladesh players — from bKash transaction queries to BPL betting rules. Email anytime at [email protected].

Section 1: Account & Registration

Creating an ivibet account takes under two minutes. Visit ivibet.bio, click the registration button, and fill in your mobile number, preferred currency (BDT), date of birth, and a secure password. You must be at least 18 years old to register. Once submitted, a one-time PIN is sent to your mobile number for verification, after which your account is active and ready for your first deposit.

ivibet requires a valid government-issued photo ID to complete KYC verification before your first withdrawal. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours of document submission.

No, ivibet strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page rather than opening a new account.

If you cannot log in, first try the "Forgot Password" link on the ivibet login page to reset your password via your registered mobile number. If your account has been locked due to too many failed attempts, it will automatically unlock after 30 minutes. For persistent login issues, email [email protected] with your registered mobile number and our team will assist you within a few hours.

To permanently close your ivibet account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number. Any remaining balance will be withdrawn to your preferred payment method before closure. If the closure is related to responsible gaming concerns, our team will also discuss self-exclusion options with you before proceeding.
Section 2: Deposits & Withdrawals

To deposit via bKash on ivibet, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transaction through your bKash app or by sending a payment to the provided merchant number. bKash deposits on ivibet are processed instantly in most cases.

Nagad deposits on ivibet are credited instantly under normal circumstances. Once you initiate the transfer from your Nagad wallet to the ivibet merchant number shown in the Cashier, the funds should appear in your ivibet balance within a few minutes. If a deposit does not reflect after 15 minutes, contact ivibet support at [email protected] with your Nagad transaction ID for a manual review.

The minimum withdrawal amount on ivibet is ৳500 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers to institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to an additional security review for your protection.

ivibet processes most withdrawal requests to bKash, Nagad, Rocket, and Upay within 1 to 4 hours of approval. Bank transfers to DBBL, BRAC Bank, or City Bank typically take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted outside business hours (09:00–18:00 BST) are queued for the next available processing window. Accounts that have not completed KYC verification may experience longer processing times.

ivibet does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges. ivibet recommends checking your mobile wallet or bank's fee schedule before initiating large transactions. Currency conversion fees do not apply as ivibet accounts operate natively in Bangladeshi Taka (BDT).

Yes, Rocket (Dutch-Bangla Mobile Banking) is a supported deposit and withdrawal method on ivibet. The minimum Rocket deposit is ৳200. To use Rocket, select it from the ivibet Cashier, enter the amount, and send a payment to the displayed merchant number from your Rocket account. Rocket deposits are typically credited within a few minutes. Rocket withdrawals follow the same 1–4 hour processing window as other mobile wallet options.
Section 3: Games & Gameplay

ivibet's cricket betting section covers all major tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. You can place pre-match bets or live in-play bets on markets such as match winner, top batsman, total runs, and more. Odds update in real time during live matches, and winnings are credited to your ivibet balance immediately after match settlement.

ivibet's slots library features hundreds of titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, modern five-reel video slots with bonus rounds, progressive jackpot games, and crash-style titles like Aviator. The full catalogue is accessible on both desktop and mobile without requiring any additional software download or installation.

Yes, ivibet Casino features a dedicated live casino section powered by Evolution Gaming and Ezugi. You can play live versions of baccarat, roulette, blackjack, and game-show style titles with real dealers streaming in high definition. Live casino tables are available 24 hours a day, and many tables support Bangladeshi Taka (BDT) as the native betting currency for a seamless local experience.

ivibet is fully optimised for mobile play via your smartphone or tablet browser — no app download is required. The mobile site adapts automatically to any screen size and supports all core features including deposits, withdrawals, sports betting, slots, and live casino. Android and iOS devices are both supported. Simply visit ivibet.bio in your mobile browser and log in to access the full platform from anywhere in Bangladesh.

RTP rates on ivibet vary by game and provider. Most slot games from reputable studios such as Pragmatic Play and NetEnt publish RTPs ranging from 94% to 97%, and individual game RTPs can be found in each game's information panel. Sports betting odds reflect a typical book margin of 3–6% depending on the market. ivibet uses certified Random Number Generator (RNG) software to ensure all outcomes are fair and unbiased.
Section 4: Bonuses & Promotions

ivibet offers a welcome bonus to new players upon their first deposit. The exact bonus percentage and maximum BDT cap are displayed on the Promotions page at the time of registration. To qualify, you must opt in before making your deposit. Welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements on ivibet bonuses specify how many times the bonus amount must be bet before winnings become withdrawable. Requirements vary by promotion and are always clearly stated in the individual bonus terms on the Promotions page. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus balance converts to real cash. Not all game types contribute equally toward wagering.

Yes, ivibet operates a tiered VIP loyalty programme that rewards regular players with exclusive benefits. As you accumulate wager points through cricket betting, casino games, and slots, you progress through loyalty tiers that unlock higher withdrawal limits, dedicated account managers, priority customer support, personalised bonus offers, and cashback deals. VIP players in Bangladesh can also access exclusive tournament invitations and enhanced BPL and IPL betting promotions.

Whether bonus funds can be used on cricket betting depends on the specific promotion's terms. Many ivibet sports welcome bonuses are explicitly designed for sportsbook use, including cricket markets. However, some casino-specific bonuses may restrict play to slots or table games only. Always check the eligible games section in each bonus's terms and conditions before placing bets, as using bonus funds on restricted game types can void the bonus.

Reload bonuses on ivibet are offered to existing players on subsequent deposits and are announced via the Promotions page or through direct account notifications. To claim a reload bonus, navigate to the Cashier, select your deposit method, enter an eligible amount, and activate the corresponding bonus code or toggle before confirming the deposit. Reload bonus terms — including minimum deposit thresholds and wagering requirements in BDT — are shown at the point of activation.
Section 5: Safety & Responsible Gaming

ivibet uses 256-bit SSL encryption on all data transmissions to protect your personal and financial information. Player funds are held in segregated accounts separate from operational funds, ensuring your balance is protected at all times. All games on the platform use certified RNG software audited for fairness. ivibet also employs two-factor authentication (2FA) and anti-fraud monitoring systems to safeguard every account on the platform.

ivibet is an online entertainment platform that operates under an international gaming licence and serves players globally, including users from Bangladesh. It is each player's individual responsibility to understand the laws applicable to online gambling in their own jurisdiction before registering. ivibet provides all players with responsible gaming tools and maintains strict age verification policies. We recommend consulting local legal guidance if you have specific questions about your jurisdiction.

The minimum age to register and play on ivibet is 18 years old. This policy is strictly enforced across all games and betting markets. ivibet conducts mandatory age verification as part of the KYC process, and any account found to belong to a person under 18 will be immediately closed with all funds forfeited. We encourage parents and guardians to use parental control software to prevent underage access to gambling sites.

ivibet provides self-exclusion tools accessible directly from your account settings under the Responsible Gaming section. You can choose a temporary time-out (24 hours up to 6 weeks) or a longer self-exclusion period of 6 months, 1 year, or permanently. During any exclusion period, your account is locked and all marketing communications are suspended. You can also request self-exclusion immediately by emailing [email protected] with the subject line "Self-Exclusion Request".

Yes, ivibet allows every player to set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) from the Responsible Gaming section of their account settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory seven-day cooling-off period before the higher limit becomes active. This is a deliberate safeguard to encourage considered decision-making and prevent impulsive spending increases.

ivibet customer support is available around the clock and can be reached by emailing [email protected]. When contacting support, include your registered mobile number and a brief description of your issue to speed up resolution. For responsible gaming emergencies such as self-exclusion requests, add "Urgent" to your email subject line and the team will prioritise your case. Response times are typically under 2 hours during peak Bangladesh hours (09:00–22:00 BST).

Still Have Questions?

Our support team is available 24/7 for Bangladesh players. Reach us at [email protected] — we typically respond within 2 hours. Or explore more of what ivibet has to offer below.

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Live Casino

Explore ivibet's live dealer tables featuring baccarat, roulette, and blackjack with Evolution Gaming and Ezugi.

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Lucky Dice

Try your luck with ivibet's Lucky Dice games — fast, simple, and available on mobile with instant BDT payouts.

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Lucky Bingo

Join ivibet's Lucky Bingo rooms for social, fast-paced bingo action — compatible with bKash and Nagad deposits.

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Responsible Gaming

Feeling overwhelmed? ivibet's responsible gaming tools — deposit limits, time-outs, and self-exclusion — are always available.

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